Hartellfurniture (a trading name of AMW3 Limited) reserves the right to change these terms and conditions from time to time without notice any changes will take effect on the day they are posted. Any such changes will be posted on this section of the website and your continued use of the website constitutes your agreement to be bound by the prevailing terms and conditions. You will be requested to read and accept these terms and conditions at registration time. For this reason we encourage you to review them whenever you use this website to ensure that you are familiar with the latest terms and conditions.

When ordering via the website, payment will automatically be taken using a secure online merchant system. Payments that are made are protected by a secure connection. This ensures that your credit and debit card is encrypted prior to it being transferred to the bank for authorization.

All prices and charges on this website are quoted in UK pounds. Delivery charges are shown separately and may vary depending upon the destination of the item. If we discover an error in the price of goods you have ordered, we will inform you as soon as possible and give you an option of reconfirming your order at the correct price, or canceling the order.

Delivery Service

• Orders over a certain value will be delivered free of charge.
• Due to the risk of money going missing, we do not operate a cash-on-delivery system.
• Delivery is by our Specialist Courier (Kinetic Logistics)
• Please supply your phone number so they can contact you to arrange delivery.
• Delivery outside our normal areas may be subject to a surcharge, if you live in Scotland or an Island please enquire as there could be an additional surcharge. Please enquire about this when placing your order. Please note that all deliveries are subject to the terms and conditions stated both here and on the Kinetic Logistics website
• Our furniture is sold from stock and we aim for a 14-21 working day turn around for delivery
• We will contact you and give you an estimated time for delivery
• In order to keep delivery costs low, we only make one attempt at delivery. If the customer is unable to accept the delivery on the first attempt, a second delivery charge will be levied. Please note that our insurance policy only covers us for delivery to your door, and does not extend to moving furniture up steps or inside the property. As a result, although our friendly drivers will be of assistance wherever possible, we cannot be held responsible for any damage caused. All deliveries are one-man deliveries, so please be aware that the driver may require assistance if access is difficult.
• In order to keep delivery costs competitive, we may deliver multiple items on a pallet, especially to outlying areas. Please be aware that pallets are normally only delivered kerbside, so arrangements will need to be made to take the furniture indoors.
• Whilst we make every effort to dispatch the products on time, we do not accept any liability for any failure to deliver on the stated date or at the stated time.
• You will become the owner of the goods at the time of delivery, provided that we have received payment in full for the goods.
• We operate modern liveried vehicles and all are staff are smartly uniformed
• Plus the driver will always call 1 hour before arrival
• All of our drivers are fully trained and knowledgeable about the product they are delivering

• We accept returns from customers, providing that we are informed by e-mail within 7 days of the item being delivered.
• All return items must be in the original wrappings and unused and unassembled (if applicable). Therefore please be very careful when un-wrapping the items to keep the packaging intact. This is essential to avoid damages on return. Responsibility for items damaged during return because of inadequate wrapping lies with the customer.

• Nearly all damage occurs during transit. If you are using the our delivery service, all items are signed for as proof of delivery. Please ensure that prior to signing, you (or your customer) check that the packaging is intact. We are unable to accept claims for damages where the item has been signed for as ‘packaging intact’.
• Damages will be replaced free of charge, providing that you inform us via Email within 7 days of the item being delivered.
• All damage claims must be supported by evidence in the form of digital photographs which you should email to us.
• We are unable to accept the return of damaged items if the item was not delivered by our specialised courier courier.

• In the highly unlikely event that an item is defective, you must inform us by Email within 28 days in order to obtain a free of charge replacement.
• Claims for defective items must be supported by evidence in the form of digital photographs which you should email to us
• Taking into account the varying individual conditions to which the furniture could be subject once delivered, under no circumstances will we replace or refund items once 28 days has elapsed since delivery.

• Where an item has been returned using our 7 day return policy, a refund will be returned in full
• Hartwellfuniture reserve their right to decide whether a damaged or defective item is replaced or refunded. Where the refund option is selected.

By placing an order with us, you are acknowledging the following:

• That on occasion, we may alter the designs or sizes of pieces slightly. We cannot accept these as faults but you can return the item with all original carriage charges and collections costs being at the buyer’s expense. If the item is for a specific purpose please be sure to email ahead before ordering to check that there are no specific changes that could affect its material usage.
• The majority of our furniture is hand crafted, and as a consequence, all sizes are offered as a guide only. We reserve the right to change specifications without prior notice.
• It is virtually impossible to accurately portray the actual colour of natural wood products or upholstery fabric in a web picture, due to differing screen resolutions, and natural variations from batch to batch. With regards to our wood furniture, we endeavour to give the best portrayal of colour, but we cannot accept colour or shade differences as evidence of defects. As a general rule, dark items look lighter in reality, and light items look darker in reality. A close match is more likely if two or more items are purchased at the same time because they will come from the same batch. In terms of upholstery fabric, we highly recommend that you contact us to obtain a sample prior to purchasing if an exact colour match is required. If you wish to return an item because of a shade difference or any other reason, we are willing to offer a refund as long as we are informed within 7 days. However, original carriage charges and collection costs will be at the Business Partner’s expense, and the returned item must be resellable as 'brand new' as per the terms stated in the section entitled Section, 'Returns'.

In order to be eligible to enter into a contract with us to purchase goods for yourself or on behalf of your customers, you must:

• Provide us with all the information we need to be able to proceed with your order including, but not limited to; payment method, delivery address, delivery telephone number, and contact Email address.
• Inform us of any circumstances that may interfere with our ability to fullfil your order, for example, delivery access issues.
• Be over the age of 18.

We reserve the right not to accept any order request if:

• Any of the terms in "Contractual Capacity" are contravened.
• We have insufficient stock to deliver the goods you have ordered
• We are unable to deliver to the delivery address on the order because it is not within our network coverage
• One or more of the goods ordered was incorrectly described or priced on the website
• The payment transaction is not authorized
• If we do cancel your contract we will notify you by e-mail and will refund to you any sum paid by you to us in respect of the contract as soon as possible, and in any event within 30 days of the cancellation of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

While every effort is made to meet our customers demands, cancellations or variations may be necessary as a result of an Act of God, war, strike, lockout, labour dispute, fire, flood, drought, or other causes beyond our reasonable control.

Complaints and Remarks

If you have a complaint or a particular remark to make please do not hesitate to contact us immediately by facsimile, telephone or e-mail, the details of which are contained under the “Contact Us” page.

Any complaint will be dealt with fairly, effectively and confidentially. You will receive a formal written response from us within 10 days. Your statutory rights as a consumer are unaffected.

Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these terms and conditions will not be affected.

Law

These terms and conditions shall be governed by and construed in accordance with English law and you hereby agree to be subject to the jurisdiction of the Courts of England and Wales. All contracts are concluded in English.

Entire Agreement

• These terms and conditions together with our current website prices, delivery details, contact details and Privacy Policy set out the whole of our agreement relating to the supply of goods to you by us.
• Nothing said by any member of hartwellfurniture staff on our behalf should be understood as a variation of these terms and conditions or as an authorized representation about the nature or quality of any goods offered for sale by us.
• Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

The content of this Website is © AMW3 Limited (or its third party licensors). You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us (or our licensors). You may not copy, reproduce, change, modify, license, transmit or sell any material or content contained herein (or supplied by AMW3 using other media) and you are permitted to use this material only as expressly authorised by us. AMW3 reserves the right to withdraw any material supplied (including but not limited to: images, descriptions, technical drawings and price lists), at any time and without prior notice.

Disclaimer

AMW3 Ltd is providing this Website on an “as is” basis and makes no representations or warranties of any kind, whether express or implied, in relation to this Website, or its contents and disclaims all such representations and warranties. In addition, AMW3 makes no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information on this Website. The information contained in this Website may contain technical inaccuracies or typographical errors. All liability of AMW3 howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.

Neither AMW3 nor any of its directors, employees or other representatives will be liable for loss or damage arising out of or in connection with the use of this Website and the purchase of products from this website (your statutory rights are not affected). This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

AMW3 accepts no liability for any information or content contained in external third party websites which link to or from this Website.

Contact Us

• Telephone: 0870 315 6748
• Fax: 0870 052 1721883
• email contact: sales@hartwellfurniture.co.uk
• Company registration number: 6800337